Forgotten your password or locked out of your account? No need to worry — fixing login issues at 99a99 is quick and straightforward.
If You've Forgotten Your Password
Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email — an OTP will be sent to you. Set a new password and log in.
If Your Account Is Locked
Entering the wrong password several times in a row may temporarily lock your account for security reasons. Wait 30 minutes or contact support.
If You Don't Receive the OTP
Network issues can delay OTP delivery. Wait a few minutes, and if it still hasn't arrived, click "Resend".
For any login issues, our Bengali-speaking support team is available 24 hours a day. Reach us via live chat — we typically respond within 2 minutes.